Terms of Service Masontown Trophy & Embroidery, LLC

Masontown Trophy Embroidery LLC (hereafter referred to as “MTE”) hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.  MTE is not responsible should you give incorrect instructions within your order request.  We ask you to ensure you double-checked all information you provided is correct and there are no spelling mistakes.

Given the customized nature of products purchased from MTE, unfortunately, we are not able to accept cancellation of orders. We will do our very best to ensure you are satisfied with our products and services.  If you have any questions or concerns about your order, call us for real, live help 6 days a week at 1-888-595-5226.  Monday through Friday 8am- 4:30pm and Saturday 9am-11am EST.  Or via email at sales@mteonline.net.

MTE goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality. Accordingly, MTE accepts returns and will refund payment if and when customers are disappointed by MTE merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design provided to MTE.  Any return request must be received within 30 days of merchandise being delivered from MTE.  Please note if the merchandise is delivered to a booster program or organization contact, as selected in the checkout process, the timeline will start when this contact receives the merchandise on your behalf.

By submitting Content to MTE, you grant MTE a nonexclusive, worldwide, transferable license to use, copy, reproduce, modify, publicly display, and distribute your Content.  Custom designs created by MTE, remain the property of MTE and may not be resold commercially.  MTE retains the right to display through any channel such designs or offer them (or variations of such designs) to other customers.